Refund Policy

Last updated September 1, 2026

Everything sold in the Olympus Store is downloadable material, delivered immediately after purchase. A download cannot be returned, so all sales are final. Please read the product page, and ask us anything you are unsure about, before you buy.

When we will refund

Final means final, but not at your expense when something is genuinely wrong. We will refund a purchase where:

• the files are corrupt, incomplete, or do not match what the product page described;
• you were charged more than once for the same order; or
• the purchase was not authorized by you.

If the files are simply not what you expected, tell us anyway. We would rather hear it and fix the product page than have you feel misled.

What a refund does

Refunding an order revokes access to it. Your download link stops working, and the license to use or reproduce the material ends. If your organization has already distributed the material internally, you are responsible for withdrawing it.

What we cannot refund for

We sell material written to address specific requirements, and we describe on each product page which rule it was written for and what it does not include. We cannot offer a refund because an inspector, surveyor or licensing body reached a conclusion about your program. Whether a program is accepted depends on how it is delivered, who delivers it, your own records, and requirements that change over time — none of which we control.

Read the product page before buying, and contact us first if you are unsure whether something fits your requirement. We would rather answer the question than take the sale.

How to raise a refund request

Email support@olympustech.com from the address used at checkout, with your order details and a sentence on what went wrong. Approved refunds return to the original payment method and typically appear within five to ten business days, depending on your bank.

Chargebacks

If something has gone wrong, contact us before disputing the charge with your bank — a dispute takes longer to resolve and we cannot help while one is open.

Questions about this page? Email support@olympustech.com.